Customer Service Representative
We are working on behalf of an insurance company based in Shipley. They are looking for a Customer Services Representative. Their Customer Services Team are committed to providing an outstanding service to customers through attitude, expertise, technical support and quality of service. The team is responsible for the following activities:
Collection of customer payments
Issue of documentation
Provision of required management information
All other administrative functions related to customer service
As a Customer Services Representative you will play a key role within the Customer Services Team. You will be responsible for the provision of a claims handling service in accordance with agreed service levels and targets. You will handle claims for a range of different schemes via Corporate Partners and on a direct basis with the company. You will work within the parameters of established procedures and will adhere to all regulatory requirements, in particular ‘Treating Customers Fairly’. You will be able to demonstrate your competence through regular call monitoring reviews and biannual assessments.
Skills and Knowledge:
Good computer and keyboard skills
A good level of administration skills
Ability to work as part of a team
Experience of customer service
Experience of claims handling
Patience and calmness under pressure
The ability to handle complaints and difficult situations
Hours: The company work shifts between 8 am to 8 pm Monday to Friday and 9 am to 3 pm on a Saturday. The hours will be full time (37.5) hours and the starting salary will be £16,000.