Customer Service Adviser
We have a fantastic opportunity to join one of the UK’s top 4 supermarkets based in Leeds. They are looking for a Customer Service Representative to join the team who are responsible for providing exceptional service to customers. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction.
Working hours are Monday 9 – 5.30pm, Tuesday 11am – 7pm, Thursday 10am – 6pm, Friday 9am – 5pm, Saturday 9am – 5pm – working hybrid after training. The office is in Leeds City Centre.
Main duties are: –
- Provide support to customers to understand and resolve complex queries & questions
- Investigate diligently any issues raised ensuring excellent service is delivered to retain the customer.
- Manage own workload, regularly updating where appropriate internal and external customers ensuring a timely resolution.
- Promote and maintain high standards of communication in line with Omnichannel Customer Support and brand guidelines for both verbal and written communication.
- Proactively highlight to your line manager areas where processes, policies and ways of working can be improved to enhance the overall customer experience and drive positive business change.
- Task orientated work with a requirement to contribute to the overall customer retention mission.
- Ability to navigate several systems to support in the resolution.
- Accountable for own metrics including First Contact resolution and Customer Satisfaction, driving more promoters
£11.44 per hour