Helpdesk Adviser

Our client is a well known high street brand based on the outskirts of Pudsey. They are looking for a Property Maintenance Helpdesk Adviser to join their busy team currently servicing over 600 properties UK wide.

This role offers excellent on job training and progression opportunities for the future. You will need to have previous customer service experience and be used to working in a fast paced service driven environment, ideally maintenance, helpdesk or similar.

You will be responsible for: –

Monitor networks through online systems, full training is provided
Respond to issues logged
Liaise with customers to log emergency issues
Priories emergency work schedule
Liaise with third party contractors
Negotiate timely completion of works
Liaise with customers on day to day management matters
Co-ordinate day to day business activities

The successful candidate must have:-

Strong computer skills
Excellent communication / negotiation skills
Knowledge of working with database systems
Strong commercial awareness / acumen

This role is full time, 40 hours a week on a rota basis hours are 7am-4pm/8am – 5pm/9am – 6pm & 12pm – 9pm some weekends and some long weekends off!.  This role starts immediately and is temporary with a view to becoming permanent after a qualifying period.

£7.83 per hour rising to £8.65 after 12 weeks