Home Insurance Claims Administrator
Our client, a leading provider of emergency response, disaster restoration and building repair services, is seeking a Home Insurance Claims Administrator to work in their Pudsey office.
This vacancy has arisen due to business development and growth.
This is a permanent, full-time office-based position, which will suit an organised individual with excellent customer service, verbal and written communication skills and a good understanding of property insurance claims.
Hours Monday to Friday 9 – 5 with half an hour for lunch.
Key Responsibilities
· Case management from first point of contact for new cases to conclusion and invoicing.
· Communicating proactively with customers and instructing clients over the telephone and in – writing.
· Allocating contractors and providing oversight, quality standards and adherence to SLAs.
· Managing building repair, restoration and other suppliers, proactively guiding claims to settlement.
· Responding effectively to technical queries, issues and complaints.
· Production of management information.
· Reviewing and updating compliance requirements.
· Handling claims on a Delegated Authority basis from Insurers
Requirements
· Minimum 1 years’ experience of property claims handling.
· Good communicator experienced in dealing with insurers, policyholders, contractors and loss adjusters.
· Capable of working within a small team, bringing a positive can-do attitude, focus and discipline to the management of a busy workload.
· Computer literate.
Benefits
· Salary £26,000-£30,000 dependent on experience.
· 20 days annual leave plus bank holidays
· Company pension scheme – 9% contributions split equally between employer and employee.
· On-site parking.
· Progress with insurance related qualifications is supported and financially rewarded.
Job Types: Full-time, Permanent