Home Insurance Claims Administrator

Our client, a leading provider of emergency response, disaster restoration and building repair services, is seeking a Home Insurance Claims Administrator to work in their Pudsey office.

This vacancy has arisen due to business development and growth.

This is a permanent, full-time office-based position, which will suit an organised individual with excellent customer service, verbal and written communication skills and a good understanding of property insurance claims.

Hours Monday to Friday 9 – 5 with half an hour for lunch.

Key Responsibilities

· Case management from first point of contact for new cases to conclusion and invoicing.

· Communicating proactively with customers and instructing clients over the telephone and in – writing.

· Allocating contractors and providing oversight, quality standards and adherence to SLAs.

· Managing building repair, restoration and other suppliers, proactively guiding claims to settlement.

· Responding effectively to technical queries, issues and complaints.

· Production of management information.

· Reviewing and updating compliance requirements.

· Handling claims on a Delegated Authority basis from Insurers

Requirements

· Minimum 1 years’ experience of property claims handling.

· Good communicator experienced in dealing with insurers, policyholders, contractors and loss adjusters.

· Capable of working within a small team, bringing a positive can-do attitude, focus and discipline to the management of a busy workload.

· Computer literate.

Benefits

· Salary £26,000-£30,000 dependent on experience.

· 20 days annual leave plus bank holidays

· Company pension scheme – 9% contributions split equally between employer and employee.

· On-site parking.

· Progress with insurance related qualifications is supported and financially rewarded.

Job Types: Full-time, Permanent

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