Remortgage Caseworker

Our client, an award winning, full-service UK 200 corporate law firm based in Leeds City Centre, is looking to recruit a Remortgage Caseworker.  This is great opportunity join a firm that has been described as a ‘stand out performer’ as they continue to strengthen their position in the industry.  This really is a great place to work!

The purpose of the role is to manage a caseload of Remortgage files through to completion.

Main responsibilities are: –

 Case Management

  • An ability to manage a caseload of a minimum of 200 new Remortgage instructions per month
  • Liaise with the client and borrower where necessary
  • Carry out a title investigation
  • Carry out any basic non-fast track tasks
  • Carry out identification checks
  • Obtain a redemption statement for every charge affecting the property
  • Check the mortgage offer
  • Chase any outstanding documentation required to proceed to completion
  • Set a suitable date for completion in accordance with the client and borrower requirements
  • Carry out any searches required on the property or borrower
  • Process completion
  • Attend to post completion matters and ensure the client’s charge is secured as a first legal charge
  • Scan or file incoming post
  • Deal efficiently and effectively with telephone calls made by the client, borrower or third party
  • Refer technical issues to the Quality and Technical Advisor for completion
  • Keep all parties in the transaction up to date at all times such as client, introducer, borrower or broker
  • To provide assistance on transactional matters as required

Quality Management

  • Ensure the case management system is used to process all relevant aspects of the transaction;
  • Ensure that accurate information is input onto the database;
  • Ensure the Quality and Technical Advisor is made aware immediately of any issues which may lead to a problem or a complaint.


  • A minimum of 12 months’ experience in a similar role, ideally gained within a similar volume environment;
  • Proven ability to process tasks in a volume caseload and to working in a high-volume environment;
  • Proven IT skills, in particular experience of using a case management system;
  • An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets;
  • A careful and methodical approach to work demonstrating a high level of accuracy and attention to detail, ensuring that processes, procedures etc. are followed accurately;
  • A flexible and adaptable approach to work;
  • Strong commitment to client care and to providing a friendly and helpful service;
  • Excellent written and verbal communication skills;
  • A self-starter with a ‘can do’ approach to work, used to demonstrating initiative; and
  • Experience of working within a team environment and of supporting others.

Salary £16-18k per annum