Social Media Customer Service Adviser
We are proud to be working with a leading, hugely successful and forward-thinking business in Bradford. They are looking to recruit a full time Social Media Customer Service Adviser to join their busy team. After training this will be a home working role, successful candidates must live in an easily commutable distance to the Head Office in Bradford for training.
This is a really exciting time to join this organisation as they are expanding and offer excellent progression and development opportunities for the future. Customer Service Advisers handle incoming queries and issues from customers, whilst building strong relationships and rapport to ensure a high level of service.
This role is extremely varied as once trained, advisers liaise with customers via telephone, email, social media and written correspondence. This is a fast paced, busy environment so organisational skills and the ability to multi task is essential.
Successful candidates will have some experience in a customer service focused role, either face to face or telephone based and a passion for social media. In addition, you will have a passion for customer service, strong IT skills and have a flexible, adaptive approach to your work.
We are looking for people who can demonstrate a consistent and friendly approach to customers whilst promoting a professional company image.
– Rolling rota 8am – 4pm / 9am – 5pm and 12pm – 8pm, 5 days out of 7 on a rota basis working 1 in 2 weekends
This role offers excellent training and support and will suit someone looking for a temporary to permanent opportunity.
Salary: £8.72 per hour rising to £9.68 after 12 weeks
Ongoing temporary, possibly leading to permanent