Technical Support
We are looking for a dedicated and knowledgeable Technical Support professional to join a brilliant team in Leeds. The ideal candidate will possess strong technical skills and a passion for helping others. This role involves providing IT support to end-users, troubleshooting issues across various operating systems, and ensuring that all technical queries are resolved efficiently. The successful candidate will be adept at communicating complex technical information in a clear and concise manner.
Responsibilities
- Provide first-line technical support for hardware and software issues across various platforms.
- Respond to user inquiries via the help desk system, ensuring timely resolution of issues.
- Troubleshoot and resolve network connectivity problems, including LAN configurations and firewall settings.
- Document all support interactions in a ticketing system to maintain accurate records of issues and resolutions.
- Assist users with software installations, updates, and configurations.
- Collaborate with other IT team members to escalate complex issues as necessary.
- Conduct regular maintenance checks on IT equipment to ensure optimal performance.
- Stay updated on the latest technology trends and advancements to provide informed support.
Qualifications
- Proven experience in a Technical Support or IT support role is essential.
- Strong understanding of operating systems
- Proficient in using help desk software for tracking support requests.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and attention to detail.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Relevant certifications in IT support or networking would be beneficial but not mandatory.
This company offers brilliant company benefits and career development opportunities including: –
- Clear role progression plan
- 21 days holiday plus a day off on your birthday
- An additional day holiday added to your allowance annually
- Private Healthcare
- Income protection cover
- Pension Scheme
- Paid Volunteer Day
- Companywide events to bring departments together and celebrate success
- Free onsite parking
If you are passionate about technology and enjoy helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity!